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Feedback (Complaints)
Feedback - Primis Bank We want to hear your concerns. Submit a complaint or feedback to Primis, and a member of our senior leadership team will typically respond within 24 hours. Have a Complaint? Negative feedback is hard to hear because we really want to get it right. However, we need to hear your complaints so we can improve. Simple as that. We Want to Hear It Fill out our form below and someone from our senior leadership team will reach out to you ASAP – typically in less than 24 hours- to acknowledge your comments and gather additional information if necessary.Some changes can be made quickly, and others take more time. We’re passionate about consistent improvements and will never be satisfied with the status quo. Your feedback helps us identify areas for improvement and we value it tremendously. Share Your Complaint We’ll reach out within 1 business day to follow up with next steps. We mean it. Your feedback is shared with executive leadership, regional presidents and digital banking leaders who are keenly interested in your experience. First Name Last Name Email What Type of Issue Account Opening or Closing Credit Report Collections Customer Service or Personnel Disclosures or Legal Fraud/Security Interest or Fees Marketing Statements Tech Issues Other/General What Type of Product Business Account Personal Deposit Account (Checking, Savings, etc.) Mortgage/Residential Lending Credit Card Consumer/Personal Lending Other/General Leave a message We're Here for You Call Us Anytime Our Virginia-based care team is available 24/7. Call Us Visit A Branch Looking for a location near you? Find Us Your Security is Our Priority Our online security center is here to keep you safe. Learn More YOU ARE NOW LEAVING PRIMISBANK.COM We hope you'll come back again soon.Primis links to other websites for your convenience. However, Primis has no control over the content or quality of the site you are visiting, and the site may not have the same privacy and security practices that we do. We encourage you to read the privacy and security policies of all sites you visit. Continue Cancel
Share a Compliment
Share a Compliment- Primis Bank Have a Compliment? You shouldn’t have to celebrate when your bank gets it right, but still, we want to pass along your kudos to our team members. If someone went above and beyond to help you, or if you had a great experience, share it with us. This helps us know which features mean the most to you and shine a positive spotlight on teammates. Share a Compliment We’ll be sure to give a high-five to the right person. First Name Last Name Email Person or Team Member Who Helped You Message We're Here for You Call Us Anytime Our Virginia-based care team is available 24/7. Call Us Visit A Branch Looking for a location near you? Find Us Your Security is Our Priority Our online security center is here to keep you safe. Learn More YOU ARE NOW LEAVING PRIMISBANK.COM We hope you'll come back again soon.Primis links to other websites for your convenience. However, Primis has no control over the content or quality of the site you are visiting, and the site may not have the same privacy and security practices that we do. We encourage you to read the privacy and security policies of all sites you visit. Continue Cancel
Resolve a Problem
Resolve a Problem - Primis Bank Resolve A Problem When you fill out this form, your issue is escalated to a member of our customer care team who will prioritize your request. First name Last name Phone Email Category (This helps us get your request to the right solver). Choose an option below Fraud/Security Online Account Opening Support and Online Banking Something Else ACH Transfer Limits Debit Card What's Going On? We're Here for You Call Us Anytime Our Virginia-based care team is available 24/7. Call Us Visit A Branch Looking for a location near you? Find Us Your Security is Our Priority Our online security center is here to keep you safe. Learn More YOU ARE NOW LEAVING PRIMISBANK.COM We hope you'll come back again soon.Primis links to other websites for your convenience. However, Primis has no control over the content or quality of the site you are visiting, and the site may not have the same privacy and security practices that we do. We encourage you to read the privacy and security policies of all sites you visit. Continue Cancel
Referrals
Referrals - Primis Bank Get Started You were invited. Now what? Your friend invited you to a great bank and account. Sounds like a keeper. Plus, your friend can receive a referral reward, too (way to pay it forward!). This happens when you open your account within 60 days of being referred and your balance on the account reaches at least $2,500 within 60 days of opening it. Now, let’s get started. Read The Guidelines Find The Account for You Call us crazy, but we think your bank should actually help you grow your money, our personal bank accounts are designed to make it happen. Primis Perks Debit card rewards: Earn 1.00% cash back on your everyday debit card purchases.NO overdraft fees.FREE ATM use, nationwide.Just $1 to open. Open An Account Primis Premium A first-class variable interest rate of 3.64% with an annual percentage yield (APY*) of 3.70%.NO overdraft fees.FREE ATM use, nationwide.Just $1 to open. Open An Account Primis Savings A first-class variable interest rate of 3.78% with an annual percentage yield (APY*) of 3.85%.NO overdraft fees.Just $1 to open. Open An Account Small Business Accounts If you think our personal accounts are attractive, you should meet their cute cousins. These accounts let business owners run their show, while we handle the banking. Primis Unlimited Earn 1.00% cash back on every debit card purchase.Unlimited transactions. The other guys set limits. We want you to bank like you need to.No monthly fees. No account fees. No per items fees. No overdraft fees. No fees for wires or check images.No minimum balance. Plus, you only need $1 to open.Plus, more. Like free nationwide ATM, free cashier’s checks, free business insights tools, to name a few. Open An Account Primis Pro Earn 1.75% annual percentage yield (APY). No tiers, no “ifs” and “then,” just earnings.Unlimited transactions. The other guys set limits. We want you to bank like you need to.No monthly fees. No account fees. No per items fees. No overdraft fees. No fees for wires or check images.No minimum balance. Plus, you only need $1 to open.Plus, more. Like free nationwide ATM, free cashier’s checks, free business insights tools, to name a few. Open An Account Primis Business Savings Big Earnings. Earn a first class variable interest rate of 3.93% with an annual percentage yield (APY*) of 4.00%. No tiers, no hoops to jump through, no shenanigans.No Monthly Fees. No account fees. No overdraft fees.Wire money with security. We’ll never charge you fees for incoming wires. Plus, we’ll reimburse you for fees that other banks charge you when you wire money to Primis and we’ll even give you $10 extra for your troubles. Learn more.No minimum balance. Plus, you only need $1 to open. Open An Account The Nitty Gritty:*APY = Annual Percentage Yield. $1.00 minimum opening deposit required and no minimum amount required to obtain APY. Rates effective 12/01/2025, and may change at any time. Customers who opened accounts prior to 09/24/2024 may have different rates. Please log in to your account online to review your current rate. Fees may reduce earnings.These accounts are only available online. Primis deposit accounts are not available in Puerto Rico or other US territories.By participating in this referral program, you authorize Primis to inform your referrer whether you opened a qualifying account. No other information about your account will be shared. YOU ARE NOW LEAVING PRIMISBANK.COM We hope you'll come back again soon.Primis links to other websites for your convenience. However, Primis has no control over the content or quality of the site you are visiting, and the site may not have the same privacy and security practices that we do. We encourage you to read the privacy and security policies of all sites you visit. Continue Cancel
Referral Program Guidelines
Referral Program Guidelines - Primis Bank The Nitty Gritty Referral Program Guidelines When our customers share the love, we share the money. Learn more about how our program works, along with the guidelines. How Does It Work? Earn a referral reward of $100 when the person you refer opens an account within 60 days and reaches a balance of at least $2,500 within 60 days of opening it.They need to be new to Primis and open up a Primis Perks, Primis Premium, or Primis Savings account. Or, if they are a business owner, they can open a Primis Pro, Primis Unlimited or Primis Business Savings account and reach a balance of $2,500 within 60 days.We’ll reward you for up to 5 people each month.You have a unique referral link in your email. Click the link to share your friend’s contact information with us, and we’ll take it from there.Do we want you to mass email everyone you’ve ever met? Nope. We want you to invite friends that you believe would benefit from our accounts. Frequently Asked Questions for Referrers What if I referred someone that has already been referred by someone else? The first person to refer someone will get the referral reward if criteria are met. How do I make a referral? Check your email from us about the referral program. You have a unique link in your email to refer friends. All you need to do is click the link and fill out the contact information for the people you’d like to refer, and we’ll take it from there. If you need a new link, email [email protected]. Who can I refer? Refer your friends, family, acquaintances and colleagues. Our referral program is intended for you to invite potential customers that may have a genuine interest in our accounts.In order to receive the referral reward, we must verify that the people you invite are legitimate, which we’ll do when they complete their application. The person you refer must be brand new to Primis, so referrals of current and existing referrals won’t work. Review account terms and conditions to learn about standard account opening criteria. What if I refer someone and they open more than 1 account? That’d be great. But remember, your referral reward is per customer, not per account. What type of account do my referrals need to open? Your referral needs to open a Primis Perks Checking, Primis Premium Checking, or Primis Savings account and reach a balance of $2,500 within 60 days. Or, if they are a business owner, they can open a Primis Pro, Primis Unlimited or Primis Business Savings account and reach a balance of $2,500 within 60 days. How many referrals can I make? Thanks for referring us to your friends and family. You’ll receive a $100 referral reward per referral that qualifies. You can receive a referral reward for up to 5 qualified referrals per month, though you can invite as many friends as you like. Can Primis employees participate and earn a referral reward? Primis teammates are not able to participate in this referral program. Are there any tax forms needed for my referral reward? A 1099 will need to be issued for anyone that earns $600 or more. How long will the referral program last? To be honest, we’re not sure. We’re gauging customer feedback and ensuring that we are rewarding our customers for legitimate referrals. We hope this program lasts long term, but reserve the right to stop or change the program any time without notice. Should we stop the program, you’ll be rewarded for any referrals in the process of opening accounts. How quickly does the person I refer need to open their account? We don’t want to rush anyone. If they open their account within 60 days of you referring them, and reach a balance of at least $2,500 within the next 60 days, you will receive your referral reward. Can I refer a family member or someone that lives in my household? Sure thing. As long as they are a new customer (not a co-owner of your account) then they are eligible for the referral program. How do I get the reward money? Once your referral has opened their account and it reaches a balance of at least $2,500, we’ll send you an email and let you know. This balance needs to be met within the first 60 days that they open their account. Your referral reward will be paid out within 5 days of this requirement being met. We will place this $100 referral reward directly in your Primis account. If you have more than 1 account, we will deposit the referral reward into the account that has been opened most recently. How is this tracked? Referrals are connected to you by email address, so be sure to use your friend’s primary email address when you refer them. If you believe an error resulted due to an email address, email us at [email protected] and we’ll help get it sorted out. What if I referred someone before but didn’t use my referral link? You must use your unique referral link to qualify for the referral reward. Who can make a referral? The referral program is for Primis Perks, Primis Premium, and Primis Savings customers only. What happens if I game the system and recruit friends to open accounts, fund them, and then close them after I receive my referral reward?That’s not cool – don’t ruin it for everyone.Note, that at the discretion of the bank, your account may be closed and reward payment may be denied if the offering is abused. Frequently Asked Questions for Referred Customers Does the person who referred me get a reward? They do. When your account balance reaches at least $2,500 within 60 days of opening your account, the person that referred you will receive a $100 referral reward. Will my relationship with Primis be shared with the person that referred me? Yes. We will need to share with them that you have joined Primis and met the criteria for their referral reward. However, beyond that, details about your account will not be shared. If two people referred me, who gets the referral reward? The first person that referred you will receive the referral reward. How long will the referral program last? To be honest, we’re not sure. We’re gauging customer feedback and ensuring that we are rewarding legitimate new customers. We hope this program lasts long term, but reserve the right to stop the program any time without notice. Should we stop the program, your friend will be rewarded a referral reward for any accounts that you open that are currently pending or in-progress. How do I open an account? Click here to get started. The Nitty Gritty:By participating in this referral program, you authorize Primis to inform your referrer whether you opened a qualifying account. No other information about your account will be shared. YOU ARE NOW LEAVING PRIMISBANK.COM We hope you'll come back again soon.Primis links to other websites for your convenience. However, Primis has no control over the content or quality of the site you are visiting, and the site may not have the same privacy and security practices that we do. We encourage you to read the privacy and security policies of all sites you visit. Continue Cancel
Limits
Limits - Primis Bank Primis Limits Send And Receive Want a reliable and efficient way to send and receive payments? Look no further. We offer many ways to make these including wire transfers, automated clearing house (ACH), peer-to-peer (P2P) and more. Bill Pay And P2PPrimis customers can send money, receive money, and pay bills with just a few taps using our P2P feature. Access these services right from your Primis mobile app or by logging in to primisbank.com. See the chart below to understand limits for sending money with our P2P service.Remember, you can also receive money in multiple ways, such as direct deposits, other P2P services from your friends and family.ConsumerPer Transaction LimitDaily LimitWeekly LimitMonthly LimitP2P New$500$500$3,500$10,000P2P Tenured$2,500$10,000$25,000$50,000Bill Pay New$3,500$5,000$15,000$25,000Bill Pay Tenured$10,000$25,000$50,000$100,000BusinessPer Transaction LimitDaily LimitWeekly LimitMonthly LimitBill Pay$99,999NoneNoneNone ATM Transactions Our checking account holders can access cash from their accounts from any ATM in the country, and we will reimburse any fees at the end of each cycle. For your safety, we’ve established a $550 withdrawal limit per day.Worried you can’t make deposits at the ATM? We’ve got you covered! Just use your phone’s camera and the Primis app. All Primis customers can use our mobile check deposit feature to deposit up to $25,000 per day. Transfers are Easy as 1-2-3 Sending and receiving money with accounts at other financial institutions has never been easier. All it takes is three simple steps to get started:Sign in to online banking or your Primis mobile banking app.Add an external account by securely verifying online banking credentials at other financial institutions.Once you’re approved, schedule any future one-time and recurring transfers. Wire Transfers on Us Deposit money to your account via wire—we’ll cover the fees, and toss in an extra $10.To keep your account secure, you’ll notice we have ACH limits in place. But we know there may be times you need to move more money, more quickly. That’s where wires come in—they’re fast, and most banks charge you to send one.We don’t charge you for incoming wires. We’ll refund the fee your bank charged you to send it our way. Plus, as a thank-you for going the extra mile, we’ll throw in a $10 bonus with your refund.To request your refund, just email [email protected] with documentation of the wire fee from your bank. Refund requests must be submitted within 30 days of when the wire was received at Primis.This applies to Primis Perks, Primis Premium, Primis Savings, Primis Business Savings, Primis Pro and Primis Unlimited accounts. We monitor for excessive or repeated small-dollar wire activity and may decline refunds that appear to fall outside of intended use. ACH TransactionsHow much money can I transfer via ACH?All Primis accounts have an incoming and outgoing transfer limit. You can view our limits below, but keep in mind these are subject to change at any time. Also, it’s likely that your other bank may have different transfer limits.The below limits are for transfers you initiate within our digital banking app: Daily LimitMonthly LimitConsumers:$18,000 (for incoming and outgoing transfers)$100,000 (for incoming and outgoing transfers)Businesses:$18,000 (for incoming and outgoing transfers)$100,000 (for incoming and outgoing transfers) Initial Funding LimitsPersonal Accounts Business AccountsPerks Checking: $6,000Primis Unlimited Business Checking:$25,000Premium Checking: $30,000Primis Pro Business Interest Checking:$250,000Primis Savings: $100,000Primis Business Savings: $250,000If you need to transfer money outside of these customer limits learn how to make a wire transfer (we’ll even refund your fees). Learn more.Do ACH transfers cost money?No, we don’t charge any fees for incoming or outgoing transfers. Your other bank may charge a fee to move money so you should double check with them before you start.Which accounts do these limits apply to?The limits above apply to Primis consumer and business accounts. YOU ARE NOW LEAVING PRIMISBANK.COM We hope you'll come back again soon.Primis links to other websites for your convenience. However, Primis has no control over the content or quality of the site you are visiting, and the site may not have the same privacy and security practices that we do. We encourage you to read the privacy and security policies of all sites you visit. Continue Cancel
Prince George County Public Schools
Support Prince George Schools - Primis Bank Support Prince George County Public Schools with the Primis Extra Credit Program. Open a checking account and help generate school donations. Primis Extra Credit Program Support Prince George County Public Schools Open a Primis Perks Checking account and enter your school’s promo code to start giving back. Every account opened with these codes helps generate quarterly donations to Prince George County Public Schools — at no cost to you.Perks for you. Dollars for your school. That’s a win-win. Open An Account Show Your School Spirit! Enter your school’s unique promo code to easily give back at no cost to you. Prince George High School: PGROYALS N.B. Clements Jr. High School: CLEMENTSROYALS J.E.J. Moore Middle School: MOOREROYALS North Elementary School: NORTHCARDINALS South Elementary School: SOUTHSTARS David A. Harrison Elementary School: HARRISONBEARS Middle Road Elementary School: MIDDLEROADEAGLES L.L. Beazley Elementary School: BEAZLEYLIONS Prince George Education Center: PGEDUCENTER Why It’s a Win for You (and Your School) Earn rewards with everyday debit card purchasesNo overdraft fees, everNationwide free ATM access — we refund fees at the end of each statement cycle.$0 account fees and just $1 to openGet paid up to 2 days early with direct depositUse V1BE to handle your banking without ever leaving homeThis is one of the best checking accounts out there — seriously.Even Business Insider agrees — they ranked it among the best cash-back debit cards.And now, it benefits your kid’s school, too.Prefer to open your account in person? Visit your local Primis branch and ask about a Primis Ace account—another great option that supports this program.Don’t forget to enter your school's promo code! Open Now Forgot Your Promo Code? Already opened your account but forgot to use a promo code? Need to update or remove your promo code?We’ve got you. Update My Promo Code Did You Know About... Free Banking Delivery Can’t get away from drop-off, pickup, or life in general? We’ll come to you—bring cash, deliver debit cards, or handle deposits at your doorstep. Learn More Need Help? We’re Here 24/7 Have questions about your account or the Extra Credit Program? Call us anytime at 833.4PRIMIS. Contact Us Don’t Forget Your Promo Code To make sure your school gets credit, use their promo code during sign up. Open An Account The Nitty Gritty: Fees for ATM transactions at foreign (non-Primis) ATMs will be refunded to your account the business day your statement cycle ends. Debit card rewards are not limited and are awarded for debit card purchases. ATM transactions are not counted towards debit rewards.This program is offered in partnership with your school or organization and is subject to change or end at any time. If that happens, the participating organization will be notified. Existing accounts will not be affected. YOU ARE NOW LEAVING PRIMISBANK.COM We hope you'll come back again soon.Primis links to other websites for your convenience. However, Primis has no control over the content or quality of the site you are visiting, and the site may not have the same privacy and security practices that we do. We encourage you to read the privacy and security policies of all sites you visit. Continue Cancel
Primis Works
Primis Works Internship Program - Primis Bank Primis Works empowers single mothers through a paid internship program with mentorship, job training, benefits, and childcare support. PRIMIS WORKS A Career Program Built for Single Mothers This isn't an internship that sends you to a copy machine.Primis Works is a paid, full-time program that combines hands-on experience, mentorship, professional development, and paid childcare to help single mothers build lasting careers. Play Video Five Years. One Powerful Beginning After Another. Five Years. One Powerful Beginning After Another. See what happens when opportunity meets determination. Watch the Primis Works story and meet the mothers building careers, confidence and brighter futures for their families. Watch the Film Everything You Need. Nothing Holding You Back. Primis Works is designed to help single mothers build careers, gain confidence, and create new opportunities for themselves and their families. Real Work. Real Skills Gain hands-on experience across multiple departments and build skills that last far beyond the program. People In Your Corner Learn from mentors, leaders, and teammates who are invested in helping you succeed. Support From Day One Paid childcare and benefits from the start so you can focus on learning, growing, and moving forward. Built for What's Next Develop the confidence, tools, and career experience to create lasting opportunities for yourself and your family. Why We Built It Because Opportunity Shouldn't Depend on Circumstance Single mothers face enough barriers already.Primis Works was created to open doors, build confidence, and create real career opportunities. We're investing in talented women who are ready for their next chapter—and helping them get there. Not Your Typical Internship Real work, not busy work Exposure to multiple career paths Personal and professional development Built-in support system A pathway to long-term opportunity Ready to Get Started? We're looking for driven women who are ready to invest in themselves and their future.Applications are now open for the next Primis Works session. Apply Today YOU ARE NOW LEAVING PRIMISBANK.COM We hope you'll come back again soon.Primis links to other websites for your convenience. However, Primis has no control over the content or quality of the site you are visiting, and the site may not have the same privacy and security practices that we do. We encourage you to read the privacy and security policies of all sites you visit. Continue Cancel
Consumer Privacy Notice
Consumer Privacy Notice - Primis Bank WHAT DOES PRIMIS DO WITH YOUR PERSONAL INFORMATION?Why?Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.What?The types of personal information we collect and share depend on the product or service you have with us.This information can include:Social Security numberAccount balancesTransaction historyCredit historyAssetsEmployment informationHow?All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Primis chooses to share; and whether you can limit this sharing.Reasons we share your personal informationDoes Primis Bank share?Can you limit sharing?For our everyday business purposes – such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureausYesNoFor our marketing purposes – to offer our products and services to youYesNoFor joint marketing with other financial companiesYesNoFor our affiliates’ everyday business purposes – information about your transactions and experiencesYesNoFor our affiliates’ everyday business purposes – information about your creditworthinessYesYesFor our affiliates to market to youYesYesFor non-affiliates to market to youNo*We don’t share*Primis only shares customer personal information with its strategic partner, Panacea Financial Holdings, Inc., in support of Panacea Financial, a division of Primis Bank.To limit our sharing:Call Toll-free 833-477-4647 for 24/7 Customer Service.Please note:If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.Questions? Call toll-free 1-833-4PRIMISWho We AreWho is providing this notice?Primis means the following institutions: Primis Bank, Primis Mortgage Company, and divisions of Primis Bank that do not use the corporate name Primis.What We DoHow does Primis Bank protect my personal information?To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.How does Primis Bank collect my personal information?We collect your personal information, for example, when you:Open an accountDeposit moneyApply for a loanUse your credit or debit cardGive us your contact informationWe also collect your personal information from others, such as credit bureaus, affiliates, or other companies.Why can’t I limit all sharing?Federal law gives you the right to limit onlysharing for affiliates’ everyday business purposes – information about your creditworthinessaffiliates from using your information to market to yousharing for nonaffiliates to market to youState laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.What happens when I limit sharing for an account I hold jointly with someone else?Your choices will apply to everyone on your account.DefinitionsAffiliatesCompanies related by common ownership or control. They can be financial and nonfinancial companies.Our affiliates include companies with a common corporate identity of the Primis name such as Primis Bank, Primis Mortgage Company, and Primis Financial Corp.Non-affiliatesCompanies not related by common ownership or control. They can be financial and nonfinancial companies. Nonaffiliates we share with can include insurance companies and co-branded partners.Joint marketingA formal agreement between nonaffiliated financial companies that together market financial products or services to you.Our joint marketing partners include credit card companies.Other Important InformationFor Alaska, Illinois, Maryland and North Dakota Customers.We will not share personal information withnonaffiliates either for them to market to you or for joint marketing – without your authorization.For California Customers.We will not share personal information with nonaffiliates either for them to market to youor for joint marketing – without your authorization. We will also limit our sharing of personal information about youwith our affiliates to comply with all California privacy laws that apply to us.For Massachusetts, Mississippi and New Jersey Customers.We will not share personal information from deposit orshare relationships with nonaffiliates either for them to market to you or for joint marketing – without your authorization.For Vermont Customers.We will not disclose information about your creditworthiness to our affiliates and will not disclose your personal information, financial information, credit report, or health information to nonaffiliated third parties to market to you, other than as permitted by Vermont law, unless you authorize us to make those disclosures.Additional information concerning our privacy policies can be obtained by calling 1-833-4PRIMIS. YOU ARE NOW LEAVING PRIMISBANK.COM We hope you'll come back again soon.Primis links to other websites for your convenience. However, Primis has no control over the content or quality of the site you are visiting, and the site may not have the same privacy and security practices that we do. We encourage you to read the privacy and security policies of all sites you visit. Continue Cancel
Online and Mobile Banking Services Privacy Notice
Online Mobile Banking Services Privacy Notice - Primis Bank ONLINE AND MOBILE BANKING SERVICES PRIVACY NOTICEPrimis Online and Mobile Banking Services (the “Services”) help you manage your money, view your transactions and accounts, and make it easy to manage your finances on the go. Our Services are offered on behalf of Primis Bank (“we,” “us,” or “our”). This Online and Mobile Services Privacy Notice (the “Privacy Notice”), together with any other privacy notice that we provide to you pursuant to applicable federal and state financial privacy laws, informs you of our practices regarding the collection, use, and disclosure of personal information. The specific capabilities of our Services available to you may vary.WHAT INFORMATION DOES PRIMIS COLLECT?When you visit us using our Services, we may collect the following information:Personal InformationOur Services may collect personal information from you when you open a new financial account or register for other financial services, such as:Your first and last nameAddressEmail addressUser IDsTelephone numberSocial Security numberIf you provide feedback or contact us via email, we will collect your name, email address, and any other content included in your message to respond to you.Our Services also collects other types of personal information that you voluntarily provide, including any information requested by us when you contact us via email for support related to our Services.Personal Information UsagePrimis may use information collected through Primis sites to do any of, but not limited to, the following:Responding directly to questions or inquiriesDelivering tailored advertising, communication, surveys or offers to youPersonalizing site interactions and experiencesAllowing access to planning tools and calculatorsDeveloping and improving products and servicesEnhancing sitesIdentifying trends and effectiveness of promotional campaignsDetecting fraud and security enhancementsUtilizing features within our site that require contact information or geo-locationPersonal Information SharingReference the Primis Consumer Privacy Notice for details on how personal information may be shared and how you may be able to limit certain types of information sharing.Other InformationDevice images or videos may be accessed when you deposit a check or use a QR code to make peer-to-peer payments using Zelle or other payment functionality. Device contacts may be accessed when you make peer-to-peer payments using payment functionality, such as Zelle or similar payment services. Device location information may be accessed to detect and prevent card transaction fraud and deposit fraud, as well as to provide branch and ATM locations.We may collect the financial and transaction information necessary to provide you with our Services, including account numbers, payment card expiration dates, payment card identification and verification numbers, and transaction and payment history.Personal Information Collected from Third PartiesWe may collect certain information from identity verification services and consumer reporting agencies, including credit bureaus, to provide some of our Services.Personal Information Collected Via TechnologyWe may, as well as our service providers, automatically log information about you, your computer or mobile device, and your interactions over time with our Services, our communications, and other online services, such as:Device data, such as your computer or mobile device operating system type and version, manufacturer and model, browser type, screen resolution, RAM and storage capacity, device type (e.g., phone or tablet), IP address, unique device identifiers, language settings, mobile carrier, and network information (e.g., Wi-Fi, 4G, LTE, 5G). We may also collect general location information, such as your city, state, or geographic region.Online activity data, such as the pages or screens you view, the time spent on each page or screen, navigation paths between pages or screens, information about your interactions with a page or screen, access times, and the duration of your sessions.Cookies, which are text files that websites store on your device to uniquely identify your browser or to store information or settings. Cookies help you navigate between pages efficiently, remember your preferences, enable certain functionality, and allow us to understand user activity and usage patterns.Location Information. An IP address is a unique number automatically assigned by your internet service provider to every computer and mobile device. If you have enabled location services on your device and consent to the collection of your location when prompted by our Services, we will collect your location information when you use our Services—for example, to support fraud-detection measures. If you prefer not to share this information, you may decline the request when prompted or adjust your device’s location-services settings.DISCLOSURE OF YOUR PERSONAL INFORMATIONOur Services may disclose your personal information as described below.Third-Party Service ProvidersBecause we are responsible for the Services you use, your personal information may be shared within the systems and partners that support those Services when necessary to operate them. Any sharing of your information occurs under our direction, and we remain responsible for how your information is used. Service providers that support our Services may use your information for the purposes described in this Privacy Notice, including:Providing you with our ServicesConducting quality assurance testingFacilitating the creation of accountsOptimizing the performance of our ServicesProviding technical supportCorporate RestructuringWe may share some or all of your personal information in connection with, or during the negotiation of, any merger, financing, acquisition, or dissolution transaction involving the sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. In the event of insolvency, bankruptcy, or receivership, personal information may also be transferred as a business asset. If our company, business, or assets are acquired by another entity, that entity will possess the personal information collected by our Services and will assume the rights and obligations regarding your personal information as described in this Privacy Notice.Authorities and OthersRegardless of any choices you make regarding your personal information, our Services may disclose your personal information to law enforcement, government authorities, or private parties for the compliance and protection purposes described above.Additional Required DisclosuresPrimis Bank does not sell customer personal information and does not track users across apps or websites owned by other companies.SMS PROGRAM DISCLOSURESBy enrolling in SMS alerts, you agree to receive text messages related to your account activity, security notifications, and service updates. Primis Bank will not share your opt-in with other affiliates or non-affiliates. Unique services offered by Primis Bank or affiliates that offer the use of SMS require separate opt-inMessage FrequencyMessage frequency varies based on your account activity and alert settings.CostYour carrier message and data rates may apply.Opt-Out InstructionsYou may text STOP to discontinue SMS alerts at any time. You may also disable SMS alerts by unlinking your mobile number in the Primis Mobile app or contact Primis Bank Customer Care.Supported CarriersMajor U.S. carriers are supported, but delivery is not guaranteed and may be affected by carrier network conditions.Data Use for SMSYour phone number, device information, and carrier details are used solely to deliver SMS alerts and authenticate your device. No SMS-related data is sold or used for advertising.ADVERTISINGInformation Primis collects, such as general preferences, user behavior and other user attributes, is used to create informed advertising and marketing strategies and determine its effectiveness. Advertising may include:Online Behavioral AdvertisingCertain information about your user behavior will help us determine advertisements that may be most interesting to you. This information may be used for online and offline advertising, such as direct mail, email, social media, display, and behavioral ads.If you prefer not to receive tailored online and offline content and advertising based on the behavioral information available, you may opt out of online behavioral advertising through your personal privacy settings. If you opt out, you may still receive untailored advertising from Primis.Advertising on Third-Party Sites and Mobile ApplicationsPrimis contracts with advertising companies to advertise our products and services on sites and mobile applications (apps) not associated with Primis.Primis may share some of the information you provide to us to these third-party sites so that they can tailor the ads served to you.Some of our online behavioral advertising may be served using data collected by third-party providers. Ads served on behalf of third-party providers will not contain unencrypted personal information and these companies are only given limited use of the information provided.Third-party sites and apps are not subject to this Privacy Notice and you should refer to their individual privacy policies and opt-out policies.Relationship-based AdvertisingGeneral information about your relationship with Primis may be used to determine the advertisements or offers we present to you.Email Direct MarketingGeneral information about your relationship with Primis and certain information about your user behavior will be used to determine marketing offers sent to you via email.If you prefer not to receive marketing offers via email, opt-out of these solicitations by clicking on the “opt out” button at the bottom of a Primis email.LINKS TO OTHER SITESOur Services may contain links to third-party websites. When you click on a link to any other website or location, you will leave our Services and be directed to another site, where a different entity may collect personal and/or anonymous information from you. Our provision of a link to any other website or location is for your convenience and does not constitute our endorsement of that website, its location, or its contents. Our Services have no control over, do not review, and are not responsible for these external websites or their content. Please be aware that the terms of this Privacy Notice do not apply to external websites. We encourage you to review the privacy notice of every website you visit.YOUR CHOICES REGARDING YOUR INFORMATIONYou have several choices regarding use of information on our Services.Access, Update, or Correct Your InformationYou can access, update, or correct your information by accessing your account. You can also contact Primis for any additional requests, as we are the entity providing our Services to you.Opting Out SMS CommunicationsIf you provide your phone number through our Services, we may send you SMS notifications, such as fraud alerts. You may opt out of SMS communications by unlinking your mobile phone number through our Services.Opting Out of Location TrackingIf you initially consented to the collection of geo-location information through our Services, you may stop the collection of this information at any time by adjusting the preferences on your mobile device. Please note that if you withdraw consent to the collection of location information, you may no longer be able to use certain features of our Services.How We Respond to Do Not Track SignalsSome web browsers transmit “Do Not Track” signals to the websites and online services with which they communicate. There is currently no standard that governs how websites should respond to these signals. We do not take action in response to Do Not Track signals. If and when a standard is established, we may make revisions regarding how we respond to such signals.You may opt-out of SMS communications using the instructions in the SMS Program Disclosures of this Privacy Notice.SAFEGUARDS AND RETENTIONWe implement reasonable administrative, technical, and physical measures to safeguard the information in our custody and control against theft, loss, and unauthorized access, use, modification, or disclosure. However, transmission over the internet is not completely secure, and we cannot guarantee the security of your information.All personal information is encrypted in transit and encrypted at rest.Federal laws and regulations require U.S. financial institutions to retain original, active, and historical records. Your personal and financial data will be retained for a period of five to ten years, depending on applicable laws, regulations, and legitimate business needs.ACCOUNT DELETIONYou may request account deletion by contacting us. Data required for regulatory compliance will be retained; all other data will be deleted or de-identified.SOCIAL MEDIA SITESPrimis operates various social media channels including, but not limited to, Facebook®, Twitter®, YouTube®, Instagram ®, LinkedIn® and TikTok®. Any content users post on an official Primis manage social page, such as pictures, information, opinions or personal information, is subject to the terms of use and privacy policies for the respective social platform. Understand your rights and obligations regarding this content by reviewing the social channel’s individual privacy policies, terms and conditions. When engaging with a Primis social channel, you are subject to this Privacy Notice and the Primis Social Media Community Disclosures located on PrimisBank.com.LINKING TO THIRD-PARTY SITESFrom time to time, we may provide you with links to third-party sites, which are not controlled by Primis. If you choose to visit these sites, review and understand the site’s individual privacy policies, terms and conditions. Primis does not guarantee or accept responsibility for the privacy and security of these third-party sites.A NOTE ABOUT CHILDRENOur Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has submitted personal information, we will attempt to delete the information as soon as possible.PRIVACY NOTICE UPDATESThis Privacy Notice, and any other privacy notice issued by us is subject to occasional revision. We may, in our sole discretion, notify you of any material changes to the collection, use, or disclosure of your personal information by posting a notice on our Services. Any material changes to this Privacy Notice will be effective thirty (30) calendar days after such notice is posted on our Services, or immediately if no notice is provided. These changes will take effect immediately for new users of our Services. If you object to any such changes, you must notify us before the effective date of the changes and request that your account be deactivated. Continued use of our Services following notice of any changes (or use of our Services after such changes take effect) will constitute your acknowledgment of those changes.CONTACT USIf you have any questions about this Privacy Notice or if you wish to report any security violations, please contact the Primis Bank Customer Care at 1-833-477-4647 or email [email protected]. YOU ARE NOW LEAVING PRIMISBANK.COM We hope you'll come back again soon.Primis links to other websites for your convenience. However, Primis has no control over the content or quality of the site you are visiting, and the site may not have the same privacy and security practices that we do. We encourage you to read the privacy and security policies of all sites you visit. Continue Cancel