Get Help Around The Clock
Real People. 24/7.
Need help fast? Call 833-477-4647 or click “Let’s Chat!” icon at the bottom right of your screen to connect with our Virginia-based Customer Care team.
Compliment or Complaint?
We'd love to hear from you. Whether you want to recognize a team member or share feedback about your experience, we'll make sure it gets to the right people.
Every submission is reviewed by our leadership team, and we'll follow up if additional information is needed.
Report a Lost or Stolen Card
If your card has been lost or stolen, call us right away. We'll make sure your card is deactivated and replaced as fast as possible.
Reorder Checks
Why should you pay full price for checks? All Primis orders are discounted. We’ll always make sure you stay stocked.
Still Have Questions?
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Just a heads up—most account questions must be resolved by speaking directly with a Primis representative. If it's urgent, calling us is the fastest way to get assistance.